Anything beyond just having a location to capture your issues requires more detailed setup and a thorough knowledge of sharepoint administration. Creating a sharepoint site that handles the tracking of issues requires creating a list app. New issue form in sharepoint issue tracking list the main idea of sharepoint issue tracking list is to enable consecutive comments during the processing of the original request and tracking the corresponding chain who and when commented on what actions have been taken how and when the issue was resolved.
I use tasks web part for action items assigned to someone with set start and end dates. Having spent 15 years in it project management here is how i differentiate between issue tracking and tasks web parts. Issues and tasks web parts from project management perspective.
Issue tracking list does not have this functionality. Issue tracking lists help the users to track down the issues check the status of the issues track that who is responsible for this issues and much other stuff. Issue tracking list is a template provided by microsoft sharepoint using which we can create an issue list to be used to track the issues related to any project or any other stuff.
It s one of many list apps that come with sharepoint server. The issue tracking app can be used for customer service problems helpdesk incidents website updates new tools releases project management hurdles or any scenario with a stream of ongoing issues.
