Issues are primarily generated from an email received by one of the helpdesk staff. A new list item is created for each issue. The issues themselves are tracked as a single item in a sharepoint list.
We have a implemented a simple helpdesk issue tracking system in sharepoint. The tasks list and the issue tracking list. Issue tracking or tasks list a comparison a sharepoint online tutorial by peter kalmström sharepoint has two built in list templates that often can replace each other.
For example you can create an issue tracking list to manage customer service problems and solutions. You can assign issues categorize them and relate issues to each other. Issue tracking use an issue tracking list to store information about specific issues such as support issues and track their progress.
See create a list for more info. Sharepoint issue tracking list provides some opportunities for optimization of the request processing thus you can assign categories and priorities for requests set processing time assign a responsible person email notifications on the request creation or change of its status. Tasks web part has lots of great pre built views like gantt chart or late tasks.
Unlike issue tracking list which is just a sharepoint list tasks web part has tight integration with ms project software. Tasks list can also be manipulated with ms project. Issues web part cannot be synchronized to outlook.
Click settings gear icon and then click add an app. These instructions apply to both sharepoint server 2013 and sharepoint online and you can also find a similar issues list in sharepoint 2010. Let s look at how to create a basic issue tracking app.
Create an issue tracking app.
Sharepoint issue tracking list. Issue tracking list is a template provided by microsoft sharepoint using which we can create an issue list to be used to track the issues related to any project or any other stuff. Issue tracking lists help the users to track down the issues check the status of the issues track that who is responsible for this issues and much other stuff.
Issue tracking lists help the users to track down the issues check the status of the issues track that who is responsible for this issues and much other stuff. Issue tracking list is a template provided by microsoft sharepoint using which we can create an issue list to be used to track the issues related to any project or any other stuff.
